# Gift Cards & Gift Certificates
SphericalBRM supports two gift-related flows. Neither is a standalone Page Builder block — both are built into **Order Lines** (for selling) and **Payments** (for redeeming):
* **Sell a gift certificate** — a customer purchases a gift certificate item. The Gift Certificate modal opens in Order Lines to configure the certificate amount and code.
* **Redeem a gift card** — a customer pays for their order (in whole or in part) using a gift card code. Handled as a **Gift Card** tender in the Payments block.
{% hint style="info" %}
Your NetSuite Admin must install the **Gift Certificate** custom record type before gift certificates can be sold or redeemed via SphericalBRM.
{% endhint %}
## Available in
* Order Form modules
## When to use
* **Sell a gift certificate** — when a customer wants to buy a gift card/certificate to give to someone else. The cashier adds the gift certificate item to Order Lines.
* **Redeem a gift card** — when a customer is paying and uses a gift card code to cover all or part of the balance. The cashier selects Gift Card as a tender in Payments.
## Selling a gift certificate (Order Lines)
1. The cashier adds the gift certificate item to Order Lines by scan, search, or catalog.
2. The **Gift Certificate modal** opens.
3. The cashier enters (or the system auto-generates) the certificate code and confirms the value.
4. The line is added to the order. The gift certificate record is created in NetSuite on submission.
## Redeeming a gift card (Payments)
1. On the Payments screen, the cashier selects **Gift Card** as the tender.
2. The **Gift Card modal** opens. The cashier scans or types the gift card code.
3. The system looks up the card in the gift certificate records and validates the balance. Expired cards and zero-balance cards are rejected before the cashier sees any balance.
4. The card number is masked — only the last four digits display.
5. The cashier enters the payment amount (capped at the card's remaining balance and the order total).
6. The cashier clicks **Apply**. If the card doesn't cover the full balance, a second tender can be added to cover the remainder.
## Before you start
* The `customrecord_brm_giftcertificate` custom record type must be installed by your NetSuite Admin.
* The Gift Card tender must be enabled in the subsidiary's payment processor settings.
* Gift certificate items must exist in your NetSuite item list before cashiers can add them to orders.
## Common issues
* **Gift Card tender doesn't appear** — it isn't enabled in the subsidiary's Card Present / Card Not Present configuration. Check with your NetSuite Admin.
* **"Card not found" error** — the code was entered incorrectly, or the certificate record hasn't been created in NetSuite yet.
* **Card shows as expired** — the gift certificate's expiration date has passed. Issue a new certificate.
* **Zero balance** — the card has already been fully redeemed. The system rejects it at lookup.
## Related
Payments
The payment block where Gift Card appears as a tender option.
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