> For the complete documentation index, see [llms.txt](https://docs.in8sync.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.in8sync.com/client-admin-guide/troubleshooting-overview/faq.md).

# FAQ

Quick answers to questions client admins ask most often. For step-by-step guidance, follow the links into the full pages.

A short list of questions we get repeatedly. If your question isn't here, see [Common Issues](/client-admin-guide/troubleshooting-overview/common-issues.md) or [Contacting Support](/client-admin-guide/troubleshooting-overview/contacting-support.md).

## General

<details>

<summary>What's the difference between the Admin Portal and the End-User Portal?</summary>

The **Admin Portal** is what you use to configure the product — workflows, pages, users, catalogs, themes. The **End-User Portal** is what your employees, customers, vendors, and partners see when they log in. The Admin Portal shapes what the End-User Portal looks like.

</details>

<details>

<summary>How many users can I have?</summary>

Your user limit comes from your license. Check **Settings → Licenses** for current limits and usage.

</details>

<details>

<summary>Does <code class="expression">space.vars.productName</code> work on mobile?</summary>

The end-user portal is responsive and works on tablets and phones — the layouts you build adapt automatically. For the Admin Portal itself, use a desktop or laptop for the best experience.

</details>

<details>

<summary>Can multiple admins work at the same time?</summary>

Yes. Just don't edit the same workflow or page concurrently — the last person to publish wins.

</details>

## Workflows & pages

<details>

<summary>What happens if I delete a module from a workflow?</summary>

Users with that workflow stop seeing the module in their navigation. The module configuration is removed from the workflow; if you need to recover it, restore from a previous workflow copy.

</details>

<details>

<summary>Can a user have more than one workflow?</summary>

Workflows are linked to roles. A user has one role per entity type, so they see one workflow at a time. If you need them to see different things in different contexts, build that into a single workflow rather than juggling multiple.

</details>

<details>

<summary>Can I copy a page from one workflow to another?</summary>

Use the **Copy Module** option when adding a module — it lets you pull a module (with its page) from another workflow. See [Module Types](/client-admin-guide/workflow-builder-overview/module-types.md).

</details>

<details>

<summary>How do I undo a change in the Page Builder?</summary>

Page Builder doesn't have an automatic version history. To revert, either re-edit to the previous state or restore from a copy of the workflow you took before the change. For anything risky, copy the workflow first and edit the copy.

</details>

## Users

<details>

<summary>How do I reset a user's password?</summary>

<code class="expression">space.vars.productName</code> doesn't manage passwords directly — authentication runs through your NetSuite or SSO provider. Have the user reset via the standard NetSuite password-reset flow or your IdP.

</details>

<details>

<summary>What's the difference between revoking access and removing a user?</summary>

Revoking access takes away their role assignment so they can no longer enter the portal, but their NetSuite record stays intact. Removing the underlying NetSuite record is a NetSuite-side action and is rarely needed — revoke first.

</details>

<details>

<summary>Can a user belong to multiple subsidiaries?</summary>

Yes. Once a user has access to more than one subsidiary, the End-User Portal shows a **Subsidiary Selector** at sign-in so they can pick which one to enter.

</details>

<details>

<summary>What entity type should I pick for a user?</summary>

* **Employee** — internal staff.
* **Customer** — external buyers and contacts.
* **Vendor** — suppliers.
* **Partner** — resellers, affiliates, referral partners.

Entity type ties to the NetSuite record type and isn't easily changed after creation, so pick deliberately.

</details>

## Catalogs

<details>

<summary>Can a product be in multiple categories?</summary>

Yes. Assign as many categories as you need. The product appears under each.

</details>

<details>

<summary>How do I update prices for many products at once?</summary>

Update prices in NetSuite (item record or bulk import). The catalog reads pricing from NetSuite, and refreshes after the next reprocess or when its cache rolls over.

</details>

<details>

<summary>Can different customers see different prices?</summary>

Yes — through NetSuite price levels and customer-specific pricing. The customer's record carries the price level; the workflow's Default Price Level only applies if the customer record doesn't specify one.

</details>

<details>

<summary>How do I hide a product without deleting it?</summary>

Either deactivate the item in NetSuite or remove it from the catalog. Either way, historical orders keep the original record reference.

</details>

## Themes

<details>

<summary>Can different subsidiaries have different themes?</summary>

Yes. Each subsidiary can override the global theme — useful for multi-brand setups.

</details>

<details>

<summary>How do I enable dark mode?</summary>

In the Theme Builder, the **Mode** options include System Preference, User Toggle, and Dark Only. See [Theme Builder](/netsuite-admin-guide/theme-builder.md) for the full settings.

</details>

## Technical

<details>

<summary>What browsers are supported?</summary>

Chrome, Edge, and Firefox are the primary targets. Safari works but may show minor visual differences. Internet Explorer is not supported.

</details>

<details>

<summary>How often does data refresh?</summary>

* **Catalogs** — cached and refreshed on reprocess or when the cache rolls over.
* **Transactions** — fetched fresh on each page load.
* **Hard-refresh** (Ctrl+Shift+R) — forces a fresh fetch immediately.

</details>

## Related

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Common Issues</strong></td><td>Lookup table for the most frequent symptoms.</td><td><a href="/client-admin-guide/troubleshooting-overview/common-issues.md">Common Issues</a></td></tr><tr><td><strong>Troubleshooting Overview</strong></td><td>How to triage a problem before digging in.</td><td><a href="/client-admin-guide/troubleshooting-overview.md">Troubleshooting</a></td></tr><tr><td><strong>Contacting Support</strong></td><td>How to escalate when you're stuck.</td><td><a href="/client-admin-guide/troubleshooting-overview/contacting-support.md">Contacting Support</a></td></tr></tbody></table>