# Order History

The order history section lets you view all your past orders, check their status, and take actions like reordering or requesting returns.

## Viewing Your Orders

1. Click **Orders** or **Transactions** in the sidebar.
2. You'll see a list of your orders, typically showing:
   * **Order number** — A unique identifier for each order.
   * **Date** — When the order was placed.
   * **Customer** — Who the order is for.
   * **Status** — The current state of the order (Pending, Approved, Shipped, Completed, etc.).
   * **Total** — The order amount.

## Filtering Your Orders

If you have many orders, use filters to find what you need:

* **Date range** — Show orders from a specific time period (e.g., last 7 days, this month, custom range).
* **Status** — Show only orders with a specific status (e.g., Shipped, Pending).
* **Customer** — Filter by customer name.
* **Search** — Type an order number, customer name, or product name to search.

### How to Filter

1. Look for the **Filter** options above the order list.
2. Select or enter your filter criteria.
3. Click **Apply** (or the list updates automatically).
4. To clear filters, click **Clear** or remove individual filter selections.

## Sorting Orders

Click on a **column header** to sort by that column:

* Click **Date** to sort from newest to oldest (or click again for oldest to newest).
* Click **Total** to sort by amount.
* Click **Status** to group orders by their status.

## Viewing Order Details

Click on any order to see its full details:

### Order Information

* **Order number** and **date**.
* **Customer** name and contact info.
* **Status** — Where the order is in the process.

### Items

A list of everything in the order:

* Product name
* SKU
* Quantity
* Unit price
* Line total

### Pricing Summary

* Subtotal
* Discounts applied
* Shipping cost
* Tax
* **Order total**

### Shipping Information

* Delivery address
* Shipping method
* **Tracking number** (if available) — Click it to track the shipment with the carrier.
* Estimated or actual delivery date.

### Status History

Some orders show a timeline of status changes:

* When the order was placed
* When it was approved
* When it was shipped
* When it was delivered

## Understanding Order Statuses

| Status                 | What It Means                                    |
| ---------------------- | ------------------------------------------------ |
| **Draft**              | Saved but not yet submitted                      |
| **Pending**            | Submitted and waiting to be processed            |
| **Pending Approval**   | Waiting for a manager or system to approve       |
| **Approved**           | Approved and ready for fulfillment               |
| **Processing**         | Being prepared (picked, packed)                  |
| **Shipped**            | Sent out for delivery                            |
| **Partially Shipped**  | Some items shipped; others still being processed |
| **Delivered**          | All items received at the destination            |
| **Completed / Closed** | Order fully processed and settled                |
| **Cancelled**          | Order was cancelled before fulfillment           |
| **Returned**           | Items were returned                              |

> **Note:** Not all statuses may apply to your company. Your administrator configures which statuses are used.

## Tracking a Shipment

If your order has been shipped:

1. Open the order details.
2. Look for a **Tracking Number** in the shipping section.
3. Click the tracking number to open the carrier's tracking page (e.g., UPS, FedEx, USPS).
4. You can see where your package is and when it's expected to arrive.

> **Tip:** If no tracking number is shown, the order may not have shipped yet or tracking information may not be available for the chosen shipping method.

## Printing or Downloading an Order

Many orders can be printed or saved:

* Look for a **Print** or **Download** button on the order detail page.
* Choose **Invoice**, **Packing Slip**, or **Order Confirmation** depending on what's available.
* A PDF will be generated that you can print or save.

## Next Steps

* Need to return something? See [Returns and Reorders](/end-user-guide/browsing-the-catalog/returns-and-reorders.md).
* Want to place a similar order again? Also covered in [Returns and Reorders](/end-user-guide/browsing-the-catalog/returns-and-reorders.md).


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