# Returns & Reorders

Sometimes you need to return products or place the same order again. This guide covers both.

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## Requesting a Return

If you need to send items back (damaged, wrong product, changed mind, etc.):

### Step 1: Find the Original Order

1. Go to **Orders** in the sidebar.
2. Find the order that contains the item(s) you want to return. Use search or filters if needed.
3. Click on the order to open its details.

### Step 2: Start the Return

1. Look for a **Return** or **Request Return** button on the order detail page.
2. Click it to begin the return process.

### Step 3: Select Items to Return

1. You'll see a list of items from the order.
2. Check the box next to each item you want to return.
3. Set the **return quantity** for each item (e.g., if you bought 5, you might only need to return 2).
4. Select a **return reason** from the dropdown:
   * Damaged / Defective
   * Wrong item received
   * No longer needed
   * Quality not as expected
   * Other (with a text field to explain)

### Step 4: Submit the Return Request

1. Review your return selections.
2. Click **Submit Return** or **Request Return**.
3. You'll receive a confirmation with a **return authorization number** (if applicable).
4. Follow any instructions about shipping the items back.

> **Note:** Your company's return policy determines what can be returned and within what timeframe. Some items may not be eligible for return. If the return option is not available, check with your manager.

### What Happens After Submitting

* **Pending approval** — Some returns need to be reviewed and approved by a manager.
* **Return instructions** — You may receive instructions on where and how to ship the items back.
* **Refund or credit** — Once the return is processed, you'll receive a refund (original payment method) or store credit, depending on your company's policy.

***

## Reordering from History

Need to place the same order (or a similar one) again? Reordering saves you time.

### How to Reorder

1. Go to **Orders** in the sidebar.
2. Find the order you want to repeat.
3. Click on it to open the details.
4. Look for a **Reorder** or **Order Again** button.
5. Click it. The system will create a new order pre-filled with the same items and quantities.
6. **Review and adjust:**
   * Remove items you don't need this time.
   * Change quantities as needed.
   * Add new items if you want.
   * Update the shipping address or method if it's different.
7. Click **Submit Order** when you're ready.

> **Tip:** Prices may have changed since the original order. The reorder will use current pricing, not the price from the old order. Review the totals before submitting.

### If a Product Is No Longer Available

If an item from the original order is discontinued or out of stock:

* The system will let you know which items couldn't be added.
* You can remove those items and continue with the rest.
* Or search for a replacement product and add it to the order.

***

## Cancelling an Order

If you need to cancel an order that hasn't been shipped yet:

1. Go to **Orders** and find the order.
2. Open the order details.
3. Look for a **Cancel Order** button.
4. Click it and confirm when prompted.
5. The order status will change to **Cancelled**.

> **Important:** You can usually only cancel orders that are still in **Pending** or **Pending Approval** status. Once an order has been shipped, you'll need to do a return instead.

If you don't see a cancel option, the order may have already progressed too far. Contact your manager for assistance.

***

## Downloading or Printing Invoices

To get a copy of your order invoice:

1. Open the order details.
2. Look for a **Print**, **Download**, or **Invoice** button.
3. Click it to generate a PDF.
4. Print it or save it to your computer.

Some setups offer multiple document types:

* **Order Confirmation** — A summary of what was ordered.
* **Invoice** — The billing document.
* **Packing Slip** — A list of items for shipping purposes.

***

## Quick Reference

| Task             | Where to Start                              |
| ---------------- | ------------------------------------------- |
| Return items     | Order Details > Return                      |
| Reorder          | Order Details > Reorder                     |
| Cancel an order  | Order Details > Cancel (if not yet shipped) |
| Print an invoice | Order Details > Print / Download            |

## Need Help?

If you're having trouble with a return or order, see [Troubleshooting](/end-user-guide/browsing-the-catalog/troubleshooting.md) or contact your manager.


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