# Cash Drawer

If your role involves handling cash, you'll need to manage your cash drawer. This guide covers everything from opening the drawer at the start of your shift to closing it at the end.

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## Opening the Cash Drawer (Start of Shift)

At the beginning of your shift, you need to "open" the drawer in the system. This records your starting cash amount so everything balances at the end of the day.

1. Log in to <code class="expression">space.vars.productName</code>.
2. Navigate to the **POS** module.
3. Look for a **Cash Drawer**, **Register**, or **Open Drawer** option. This may be in the toolbar, a menu, or shown automatically when you first open POS.
4. Enter the **starting cash amount** (also called the "float"). This is the amount of cash already in the drawer at the start of your shift. Count it carefully.
5. Click **Open Drawer** or **Confirm**.

> **Tip:** Always count the starting cash yourself, even if a manager tells you the amount. This protects you if there's a discrepancy later.

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## During Your Shift

### Cash Comes In (Sales)

When you process cash sales, the system automatically tracks the cash received. You don't need to do anything extra — just process sales as normal.

### Adding Cash to the Drawer (Cash In / Pay In)

Sometimes you need to add cash that isn't from a sale — for example, a manager drops off extra change.

1. Look for a **Cash In**, **Pay In**, or **Add Cash** option in the register menu.
2. Enter the **amount** being added.
3. Enter a **reason** or note (e.g., "Manager added change").
4. Click **Confirm**.

### Removing Cash from the Drawer (Cash Out / Pay Out)

Sometimes you need to take cash out — for example, to make a bank deposit or pay a delivery driver.

1. Look for a **Cash Out**, **Pay Out**, or **Remove Cash** option.
2. Enter the **amount** being removed.
3. Enter a **reason** or note (e.g., "Bank deposit" or "Paid delivery driver").
4. Click **Confirm**.

> **Important:** Always record cash-ins and cash-outs in the system. Unrecorded removals will cause your drawer to be short at closing time.

### Opening the Physical Drawer

If you need to open the physical cash drawer outside of a sale (e.g., to make change for a customer):

* Look for an **Open Drawer** or **No Sale** button.
* This may require a supervisor PIN depending on your store's settings.

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## Closing the Cash Drawer (End of Shift)

At the end of your shift, you need to "close" the drawer in the system. This reconciles the cash in the drawer against what the system expects.

1. In the POS or register section, look for **Close Drawer**, **End of Day**, or **Close Register**.
2. **Count your cash.** Physically count every bill and coin in the drawer.
3. Enter the **counted amount** into the system.
4. The system will compare your counted amount against the **expected amount** (starting cash + cash sales - cash returns - cash-outs + cash-ins).
5. Review the summary:
   * **Expected amount** — What the system thinks should be in the drawer.
   * **Counted amount** — What you actually counted.
   * **Difference** — Over or short.
6. If everything matches (or is within your store's acceptable range), click **Close Drawer** or **Confirm**.
7. A closing report may be printed automatically.

> **Tip:** Count your cash twice before entering the amount. It's much easier to recount than to explain a discrepancy.

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## Handling Discrepancies

If the counted amount doesn't match the expected amount:

### Drawer Is Short (Less Cash Than Expected)

* **Recount** the cash carefully. Mistakes happen.
* Check if any **cash-outs were forgotten** — did someone take cash for a delivery or deposit without recording it?
* Check for **missed transactions** — was a cash sale accidentally processed as a card sale?
* If the difference is real, note it honestly. Your manager will review it.

### Drawer Is Over (More Cash Than Expected)

* **Recount** to make sure.
* Check if a **cash-in was forgotten** — did someone add change without recording it?
* A small overage might happen due to rounding. Note it and move on.

> **Note:** Don't worry about small discrepancies of a few cents — these are normal with cash handling. Your store will have a policy on what's considered acceptable.

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## End-of-Day Reports

When you close your drawer, the system generates a closing report. This typically includes:

* Starting cash amount
* Total cash sales
* Total cash refunds
* Cash-ins and cash-outs
* Expected ending amount
* Actual counted amount
* Any difference (over/short)

Keep a copy of this report or make sure your manager has it. Some stores require a printed copy to be placed in the drawer or deposited with the cash.

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## Tips for Cash Handling

* **Count the starting cash yourself** every time you start a shift.
* **Record every cash-in and cash-out** immediately — don't wait.
* **Keep the drawer organized** — bills facing the same way, sorted by denomination.
* **Don't leave the drawer open** when not in use.
* **Count your drawer before closing** in the system — never guess.
* **Report discrepancies** honestly. Everyone makes mistakes; honesty is always the best policy.

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## Quick Reference

| Action                | When                                              |
| --------------------- | ------------------------------------------------- |
| Open Drawer           | Start of shift                                    |
| Cash In / Pay In      | Adding cash not from a sale                       |
| Cash Out / Pay Out    | Removing cash for deposits, deliveries, etc.      |
| No Sale / Open Drawer | Opening the physical drawer without a transaction |
| Close Drawer          | End of shift                                      |


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