# Item Fulfillment

**Item Fulfillment** is the process of picking and confirming that items on a sales order have been prepared and sent to the customer. Once you fulfil an order, the stock is decremented and the order progresses toward being fully shipped.

> **Note:** Item Fulfillment is a configurable module, typically enabled for organisations that handle outbound deliveries or click-and-collect orders. It's not part of the default setup — your Client Admin needs to add it to your workflow.

***

## When to Use Item Fulfillment

* A customer has placed an order for delivery and it needs to be picked and packed
* You are shipping items from your location to a customer's address
* Your store handles both in-person sales and outbound shipments

For in-person sales completed at the register, you don't need this module — those orders are closed at the point of sale.

***

## Fulfillment Workflow at a Glance

```
Customer places order → Order appears in Fulfill Orders List → Pick and pack items → Create Item Fulfillment → Order marked as shipped
```

***

## Finding Orders Ready to Fulfil

1. Go to **Fulfill Orders List** in your sidebar.
2. The list shows sales orders that have been approved and are awaiting fulfillment.
3. You can filter by:
   * Status (**Pending Fulfillment**)
   * Date
   * Customer or order number
4. Click an order to review it before processing.

***

## Creating an Item Fulfillment

1. From **Fulfill Orders List**, open the order you want to fulfil.
2. Click **Fulfil Order** (or **Create Item Fulfillment**).
3. For each line item:
   * Confirm the **quantity being shipped** — this defaults to the ordered quantity
   * If you are shipping a partial order, reduce the quantity; the remainder stays open
4. Confirm or update the **shipping address**.
5. Enter a **tracking number** if you have one (optional but recommended for delivery orders).
6. Select the **shipping method** if applicable.
7. Add any **notes** (optional).
8. Click **Submit**.

The fulfillment record is created, stock is decremented at your location, and the order status updates.

***

## Partial Fulfillments

If you are not shipping everything at once:

* Enter only the quantities being shipped now
* The remaining items stay on the order as **Pending Fulfillment**
* When you ship the rest, repeat the process — the order closes when fully shipped

***

## Fulfillment Statuses

| Status                        | Meaning                                  |
| ----------------------------- | ---------------------------------------- |
| **Pending Fulfillment**       | Order approved, not yet fulfilled        |
| **Partially Fulfilled**       | Some items shipped, remainder still open |
| **Fully Fulfilled / Shipped** | All items have been fulfilled            |

***

## After Fulfillment

* Stock levels at your location decrease by the fulfilled quantities
* The order status updates in NetSuite
* The customer's order history reflects the shipment
* If a tracking number was added, it is linked to the order and visible in the order record

***

## Tips

* **Check stock before confirming** — if an item is not physically available when you go to pick it, do not fulfil that quantity. Adjust the fulfillment and notify your manager.
* **Always add tracking numbers** — this makes it much easier to respond to customer delivery queries.
* For click-and-collect orders (customer picking up in store), check with your manager on the correct process — some setups use a separate workflow for collections.

***

## Related Pages

* [Receiving Orders](/end-user-guide/pos-overview/receiving.md)
* [Purchase Orders](/end-user-guide/pos-overview/purchase-orders.md)
* [Transfer Orders](/end-user-guide/pos-overview/transfer-orders.md)
* [Order History](/end-user-guide/browsing-the-catalog/order-history.md)


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