# Logging In
Before you can use space.vars.productName, you need to log in with the credentials your company has provided.
## Standard Login
1. Open your web browser and go to the space.vars.productName URL your company gave you.
2. On the login screen, enter your **email address** (or username).
3. Enter your **password**.
4. Click **Sign In**.
That's it! You'll be taken to your dashboard.
## First-Time Login
If this is your very first time logging in:
1. You should have received an email from your administrator with a temporary password or a setup link.
2. Click the link in the email (or enter the temporary password on the login page).
3. You'll be asked to **create a new password**. Choose something secure — at least 8 characters, with a mix of letters, numbers, and symbols.
4. Confirm your new password and click **Save** or **Continue**.
5. You're in! Take a moment to look around.
> **Tip:** Write down your password somewhere safe, or use a password manager. You'll need it every time you log in.
## Single Sign-On (SSO)
If your company uses Single Sign-On, the login process is even simpler:
1. Go to the space.vars.productName login page.
2. Click the **Sign in with SSO** button (it may show your company's name or logo).
3. You'll be redirected to your company's login page (like Microsoft, Google, or Okta).
4. Enter your company credentials there.
5. Once verified, you'll be automatically sent back to space.vars.productName, already logged in.
> **Note:** With SSO, you use the same password you use for your other company tools (email, etc.). If you change that password, it automatically works here too.
## Forgot Your Password?
No worries — it happens to everyone.
1. On the login page, click **Forgot Password?** (usually below the password field).
2. Enter the email address associated with your account.
3. Click **Send Reset Link**.
4. Check your email inbox (and your spam/junk folder, just in case).
5. Click the reset link in the email.
6. Enter a new password, confirm it, and click **Save**.
7. Go back to the login page and sign in with your new password.
> **Note:** Reset links usually expire after a set time (often 24 hours). If yours has expired, just request a new one.
## Staying Signed In
* Your session will stay active as long as you're using the system.
* If you step away for a while, you may be automatically signed out for security. Just log in again.
* **Always log out** when you're done for the day, especially on shared computers or POS terminals. Look for your name or avatar in the top-right corner and choose **Sign Out**.
## Trouble Logging In?
| Problem | What to Try |
| -------------------------------- | -------------------------------------------------------------------------------------------------- |
| "Invalid credentials" error | Double-check your email and password. Make sure Caps Lock is off. |
| Account locked | Too many failed attempts can lock your account. Wait a few minutes, or contact your administrator. |
| Never received login credentials | Ask your manager or IT team to check that your account has been set up. |
| SSO redirect not working | Make sure you're connected to the internet and try clearing your browser cache. |
| Reset email not arriving | Check your spam folder. If it's not there, ask your administrator for help. |
If none of these help, see [Getting Help](/end-user-guide/faq/getting-help.md) for how to contact support.
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