# Fulfillment Export

## What it does

When you create a NetSuite Item Fulfillment record to ship an order, this flow automatically sends the shipping details to eBay. IDC pulls the carrier, tracking number, and line items from the fulfillment and notifies eBay that the order is on its way. eBay then updates the buyer's order status.

## Direction

**NetSuite → eBay**

## When it runs

This flow is triggered whenever an Item Fulfillment record is saved in NetSuite. It runs immediately (or as part of your configured flow batch). See [Configure a Flow](/idc/idc-core/apps/configure-flow.md) for details on enabling and scheduling.

## Settings

This flow has no additional settings. It runs automatically once the connection is set up.

## Default field mappings

IDC maps these NetSuite Item Fulfillment fields to eBay automatically:

| NetSuite field           | eBay field      |
| ------------------------ | --------------- |
| Shipping Method          | Carrier Code    |
| Package Tracking Number  | Tracking Number |
| Line Item (custom field) | Line Item ID    |
| Quantity                 | Quantity        |

## Use cases

* **Real-time fulfillment updates:** Once you pick, pack, and ship items in NetSuite, IDC automatically notifies eBay buyers of their tracking information within minutes.
* **Multi-item orders:** If an eBay order has multiple line items, IDC sends the fulfillment for each item you ship, so eBay tracks partial and full shipments accurately.

## Common issues

| Symptom                          | What to try                                                                                                                                                     |
| -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Fulfillment not updating eBay    | Verify the Item Fulfillment has a tracking number and is linked to the correct Sales Order. Check that the Sales Order has an eBay Order ID stored in NetSuite. |
| "Order not found" errors in logs | The Sales Order may not have been imported from eBay, or the eBay Order ID may not be populated. Check the Sales Order's eBay Order ID field.                   |


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