# Item Update

## What it does

This flow syncs your NetSuite inventory items to eBay. IDC reads the item's SKU, title, description, brand, and other attributes from NetSuite and creates or updates the inventory record in eBay. You can also configure IDC to automatically publish the item as an eBay listing once the record is created. If you prefer to publish listings manually in eBay Seller Hub, IDC will discover them on the next sync and start tracking stock.

## Direction

**NetSuite → eBay**

## When it runs

This flow is triggered whenever an Inventory Item record is saved in NetSuite. It runs immediately (or as part of your configured flow batch). See [Configure a Flow](/idc/idc-core/apps/configure-flow.md) for details on enabling and scheduling.

## Settings

| Setting                          | What it does                                                                                                                                                                                                                                                                                  |
| -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Create eBay Offer Automatically? | When ON, IDC creates an unpublished eBay offer stub for items with no offer yet. This pre-allocates an offer ID so stock sync works immediately, but the listing won't go live until you complete required fields (price, category, policies) in eBay Seller Hub and publish. Default is OFF. |
| Publish Offer to eBay?           | When ON, IDC automatically publishes the listing after creating or updating the offer. Requires Category ID, policies, and Merchant Location Key to be set on your eBay Marketplace record. Default is OFF.                                                                                   |
| Republish ENDED Offers?          | When ON, if a listing was manually ended in Seller Hub, IDC will restart it with a new listing ID. Default is OFF — usually you want to respect deliberate endings.                                                                                                                           |
| Main Image Field                 | NetSuite item field ID containing the main listing image URL or file ID.                                                                                                                                                                                                                      |
| Image Field 1–8                  | Additional image field IDs for gallery images.                                                                                                                                                                                                                                                |

## Default field mappings

IDC maps these NetSuite item fields to eBay automatically:

| NetSuite field | eBay field |
| -------------- | ---------- |
| Item ID        | SKU        |
| Display Name   | Title      |
| Manufacturer   | Brand      |

For full mapping instructions, see [Field Mappings](/idc/idc-core/apps/field-mappings.md).

## Use cases

* **First-time listing setup:** Enable "Create eBay Offer Automatically" if you want IDC to reserve offer IDs for all items. Complete the listings in eBay Seller Hub and toggle "Publish Offer to eBay?" to go live.
* **Automatic publishing:** If you want all updated items to publish immediately to eBay, set "Publish Offer to eBay?" to ON and "Republish ENDED Offers?" to ON so ended listings restart automatically.
* **Gallery images:** If your items have image URLs in custom NetSuite fields, specify them in the image field settings so the full gallery syncs to eBay.

## Common issues

| Symptom                             | What to try                                                                                                                                                                                     |
| ----------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Items not appearing in eBay         | Check the [activity log](/idc/idc-core/logs.md) to see if the flow ran. If "Publish Offer to eBay?" is OFF, verify the offers were created in eBay Inventory (they won't be live listings yet). |
| Publish fails with permission error | Verify your eBay Marketplace record has the Category ID, fulfillment policy, payment policy, return policy, and Merchant Location Key filled in.                                                |
| ENDED listings not restarting       | Check that "Republish ENDED Offers?" is enabled. Also verify the marketplace record has all required policy IDs.                                                                                |


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