# Use Cases

## Going live with a new eBay store

**Situation:** You've built your eBay inventory and now want to sync everything to NetSuite so orders, fulfillment, and payouts are automated.

**What you set up:**

1. Complete [Getting Started](/idc/ebay/prerequisites.md) and [Install and Connect](/idc/ebay/prerequisites/connection.md).
2. Enable **Order Import** flow and set it to run every hour. This pulls all incoming eBay orders into NetSuite.
3. Enable **Item Update** and **Stock Export** flows if you want to push your NetSuite inventory to eBay and keep stock levels synchronized.
4. Enable **Fulfillment Export** so shipments from NetSuite automatically notify eBay buyers.
5. Enable **Return Authorization**, **Return Received**, and **Order Cancellation** flows to handle returns and cancellations automatically.
6. Enable **Settlement Reports** so your finance team can reconcile eBay payouts.

Once all flows are active and scheduled, your eBay operations are fully automated.

***

## Syncing inventory from NetSuite to eBay

**Situation:** You manage your inventory in NetSuite and want eBay to always show accurate stock levels.

**What you set up:**

1. Enable **Item Update** flow. Configure it to create offer stubs automatically if you prefer IDC to reserve offer IDs.
2. Set up **Stock Export** by mapping your NetSuite warehouse locations to eBay in the Stock tab.
3. Enable the Stock Export flow and set it to run every hour.
4. (Optional) If you want listings to publish automatically, enable "Publish Offer to eBay?" in Item Update settings. Otherwise, complete listings manually in eBay Seller Hub—IDC will discover them and start syncing stock.

Now whenever you update inventory in NetSuite, stock levels sync to eBay automatically.

***

## Managing returns and refunds

**Situation:** You want eBay returns tracked in NetSuite and Item Receipts created automatically when items arrive.

**What you set up:**

1. Enable **Return Authorization** flow to import eBay return cases into NetSuite. Set it to run hourly.
2. Enable **Return Received** flow to create Item Receipts when returned items arrive. Configure the "Restock Destination" location.
3. Configure return-related settings in the app (line item match field, lookback days, states filter).

Now when a buyer opens a return on eBay, it appears in NetSuite. When the item is delivered back to you, IDC creates an Item Receipt so your team can confirm receipt and update inventory.

***

## Automating fulfillment updates

**Situation:** You ship orders from NetSuite and want eBay buyers to receive tracking information automatically.

**What you set up:**

1. Enable **Fulfillment Export** flow. It triggers automatically when you create Item Fulfillment records.
2. When you ship items in NetSuite, add the tracking number to the Item Fulfillment.
3. IDC automatically sends the tracking to eBay so buyers see their shipment status.

No manual updates to eBay—your fulfillment workflow is now seamless.


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