# Apps & Marketplace ## What it is The Marketplace is where you browse and install integrations — the connections between IDC and external systems like your store, point-of-sale, or warehouse. The Apps page lists everything you've already installed, where you configure and manage each one. ## When you'd use it * **Marketplace** — when you want to connect IDC to a new system for the first time. * **Apps** — when you want to check an app's status, update its settings, duplicate it for a second location, or remove it. ## Before you start * Installing, duplicating, and uninstalling apps requires integration admin access. * Your organization must have an active IDC subscription that covers the app you want to install. Check **Licenses** in the left menu if you're unsure. See [Licenses](/idc/idc-core/licenses.md). * Have your external system's account details on hand — you'll need them when configuring the connection (for example, a store URL or API key). ## Step by step ### Install an app from the Marketplace 1. Click **Marketplace** in the left menu. 2. Use the **Find an app…** search box to search by name, or scroll to browse all available integrations. Use the **Type** dropdown to filter — choose **Not Installed** to see only new options. ![The Marketplace page showing the app grid with Find an app search box and Type filter](/files/rgGa99h3YUll6Bx7YDKX) 3. Find the app you want and click **Install**. A setup panel opens to confirm the installation. Your license details are automatically populated from your existing purchase. 4. Once installation is complete, the card updates to show **Installed** alongside a **Renewal Date**. > **Note:** If the Install button doesn't appear, you may not have admin access, or the app may require a license that isn't active. Check [Licenses](/idc/idc-core/licenses.md) or contact your integration admin. ### Configure the app 5. Click **Apps** in the left menu. Your newly installed app appears as a card. 6. Click the **gear icon** on the app card. This opens the app's management view — a list of the app's flows, each with a **Configure** button, and a menu bar across the top containing additional tabs. 7. Click the **Settings** tab in the app menu bar. Enter your connection details — your store URL, account credentials, or API key, depending on the app. Each field has a label describing exactly what to enter. ![The app Settings tab showing connection fields for entering store URL and credentials](/files/tJ5wKZttwWKDPRlrEuvH) 8. Save your settings when done. ### Confirm the first sync 9. Return to the **Dashboard** in the left menu. Within a few minutes of saving your settings, you should see activity in the **Sync Activity** chart and records appearing in **Flow Performance**. 10. Click **Logs** in the left menu. Select your new app from the **App** dropdown to see the first sync records. 11. Check that log entries show a **Success** status. If you see errors, open a log entry to read the error message, then refer to [Troubleshooting](/idc/idc-core/troubleshooting.md). ### Manage your installed apps **Check an app's status** Click **Apps** in the left menu. Each card shows the app's **Version**, **Renewal Date**, and **Status**. Use the **Find an app…** search box to filter if you have many apps. ![An app card showing the app name, Version, Renewal Date, and Status](/files/hxxKoB1co6y6rkvlgWNQ) **Update an app's settings** Click the **gear icon** on the app card to open the app's management view, then click the **Settings** tab. Make your changes and save. The app uses the updated settings on its next sync run. **Duplicate an app** Click the **copy icon** on an app card. IDC creates a new copy with the same settings — useful when adding a second location that should be configured the same way. Update only the details that differ. **Uninstall an app** Click the **trash icon** on an app card. Read the confirmation carefully: removing an app deletes all its settings and history and **cannot be undone**. Click **Uninstall** to confirm, or **Cancel** to go back. > **Warning:** Only uninstall an app if you're certain you no longer need it. ## What success looks like * The app appears in **Apps** with an active **Status** and a future **Renewal Date**. * Sync activity for the app appears on the [Dashboard](/idc/idc-core/dashboard.md) after the first sync. * Log entries for the app show **Success** statuses. * Data is appearing in NetSuite as expected. ## Common issues * **Install button is missing or greyed out.** You may not have admin access — ask your integration admin. Or the app may already be installed; check the Apps page. * **App installed but the Settings tab shows no fields.** The app may still be setting up. Wait a minute and refresh. If settings still don't appear, uninstall and reinstall from the Marketplace. * **First sync shows all errors.** Open a log entry and read the error message. Common causes are incorrect connection credentials. Update your app settings and click **Reprocess** on the failed records in [Logs](/idc/idc-core/logs.md). * **"No apps installed" appears on the Apps page.** No integrations have been set up yet. Go to the Marketplace to install your first one. * **Uninstall button is greyed out.** You may not have admin access. Ask your integration admin to make the change. ## Related * [Dashboard](/idc/idc-core/dashboard.md) — confirm your app is syncing after setup. * [Logs](/idc/idc-core/logs.md) — investigate sync errors for a specific app. * [Licenses](/idc/idc-core/licenses.md) — check license status if an app shows inactive or expired. * [Troubleshooting](/idc/idc-core/troubleshooting.md) — common problems and fixes. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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