# Configure Triggers

## What it is

A trigger tells IDC when to run a flow. There are three types: a **schedule trigger** runs the flow on a recurring interval configured in NetSuite, a **record event trigger** runs the flow automatically when a specific event happens in NetSuite (a record being created or updated), and an **on-demand trigger** lets you run the flow manually at any time.

## When you'd use it

Use this when you need to:

* Run a flow on a regular schedule (hourly, daily, etc.).
* Run a flow automatically when a NetSuite record is saved — for example, to push a new customer to your store the moment it's created.
* Enable on-demand runs so you can trigger the flow manually when needed.
* Turn off a trigger to pause a flow.

## Before you start

* You need integration admin access.
* The app must already be installed and its connection configured. See [Apps & Marketplace](/idc/idc-core/apps.md).

{% hint style="info" %}
**Which trigger type should I use?**
{% endhint %}

| I want the flow to run...                                        | Use               |
| ---------------------------------------------------------------- | ----------------- |
| Automatically at regular intervals (e.g. every hour, once a day) | Schedule trigger  |
| Immediately whenever a matching record is created in NetSuite    | Trigger On Create |
| Immediately whenever a matching record is updated in NetSuite    | Trigger On Update |
| Only when I choose to run it manually                            | Trigger On Demand |

## Step by step

### Open a flow's triggers

1. Click **Apps** in the left menu.
2. Find the app and click its **gear icon** to open the app's management view.
3. Click **Configure** on the flow you want to configure, then scroll to the **Triggers** section.

   ![The Triggers section showing the three toggle switches and the Scheduled row](/files/V5iAzocnin89JM7J8q79)

### Turn on record event triggers

4. The Triggers section shows three toggle switches for record events. Flip on the ones you need:

   * **Trigger On Create** — fires when a matching NetSuite record is created.
   * **Trigger On Update** — fires when a matching NetSuite record is updated.
   * **Trigger On Demand** — allows you to run the flow manually at any time.

   Each toggle saves automatically when you flip it — no separate Save button is needed.

### Configure a schedule trigger

5. The Triggers section also shows a **Scheduled** row. If a schedule has already been set up for this flow, its current schedule is displayed here.
6. To configure or change the schedule, click **Schedule Script**. This opens the NetSuite scheduled script deployment for this flow, where you set the interval (for example, every 1 hour or every 24 hours).

{% hint style="info" %}
Schedule intervals are managed in NetSuite's scheduler, not in the IDC dashboard directly. Changes to the schedule take effect on the next NetSuite deployment run.
{% endhint %}

### Turn off a trigger

7. To stop a record event trigger, flip its toggle switch off on the Triggers section. The change saves automatically.
8. To pause a scheduled trigger, click **Schedule Script** and set the deployment status to inactive in NetSuite.

## What success looks like

* The toggles you enabled are switched on in the Triggers section.
* For record event triggers: saving a matching NetSuite record causes a new entry to appear in [Logs](/idc/idc-core/logs.md) within seconds.
* For schedule triggers: the flow appears in [Logs](/idc/idc-core/logs.md) at the expected interval.

## Common issues

* **A record event trigger doesn't seem to be firing.** Check that the correct toggle (**Trigger On Create** or **Trigger On Update**) is switched on. Also check [Logs](/idc/idc-core/logs.md) to see if the flow ran but encountered an error.
* **The flow is running too frequently.** Click **Schedule Script** to open the NetSuite deployment and increase the interval, or turn off the schedule and use record event triggers instead.
* **I turned off a trigger but the flow is still running.** Check whether another trigger type is still active — for example, a scheduled trigger may still be running even if you switched off Trigger On Create.

## Related

* [Understanding Flows](/idc/idc-core/apps/understanding-flows.md) — how flows and their tabs work.
* [Configure a Flow](/idc/idc-core/apps/configure-flow.md) — adjust a flow's options alongside its triggers.
* [Configure Field Mappings](/idc/idc-core/apps/field-mappings.md) — control which fields sync.
* [Logs](/idc/idc-core/logs.md) — verify that triggers are firing and flows are running as expected.


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