# Licenses

## What it is

Each app you install from the Marketplace has its own license that controls whether that integration is active and syncing. When you install a sub-app, its license is automatically populated from your existing purchase — no manual activation is required.

If an app license lapses, the app stops syncing until it is renewed.

![The Licenses page showing an active license with product, site, start date, and renewal date](/files/yfCwI1tmRx85N9qPe0pA)

## When you'd use it

Come here when you need to:

* Check when an app license expires.
* Understand why an app has stopped syncing unexpectedly.
* Confirm a renewal has been applied.

## Step by step

### Check your license statuses

1. Click **Licenses** in the left menu. The page has two sections:
   * **Active Licenses** — your account-level license keys, including product, site URL, start date, and renewal date.
   * **Application Licenses** — the license details for each installed app. Click **Manage** on any row to open that app's license details.
2. Read the **Status** column:

   | Status            | What it means                                               |
   | ----------------- | ----------------------------------------------------------- |
   | **Active**        | The license is valid. The app is authorized to sync.        |
   | **Expiring soon** | The license expires within the next 30 days. Plan to renew. |
   | **Expired**       | The license has lapsed. The app is not syncing.             |

   Check the **Renewal Date** column to see exactly when each license is due to expire.

### Act on expiring or expired licenses

3. If a license shows **Expiring soon** or **Expired**, contact your In8Sync account contact or open a support case through [Support](/idc/idc-core/support.md) to arrange renewal.
4. Once renewal is processed, return to the Licenses page and confirm the **Renewal Date** has updated and **Status** shows **Active**.
5. If an app has unexpectedly stopped syncing, click **Licenses** and find the app in the list. If the license is **Expired**, arrange renewal with In8Sync. After renewal, the app will resume syncing automatically on its next scheduled run.
6. If the license shows **Active** but the app is still not syncing, the issue is not license-related. Go to [Logs](/idc/idc-core/logs.md) and check for error messages, or see [Troubleshooting](/idc/idc-core/troubleshooting.md).

## What success looks like

* All installed apps show **Active** in the Licenses list with a future renewal date.
* After a renewal, the **Status** updates from **Expired** to **Active** and syncs resume.

## Common issues

* **An app stopped syncing unexpectedly.** Open **Licenses** and check whether that app's license has expired. Contact In8Sync to renew and restore sync activity.
* **Renewal date has passed but status still shows Active.** Navigate away from the Licenses page and back again to force a reload. If the status is still incorrect, contact In8Sync support.

## Related

* [Apps & Marketplace](/idc/idc-core/apps.md) — install or manage your integrations.
* [Support](/idc/idc-core/support.md) — contact In8Sync to renew a license.


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