# Logs

## What it is

The Logs page shows a record of every sync attempt IDC has made — successful and failed. Each row represents one record that IDC tried to send to or receive from an external system (such as a Shopify order or a Lightspeed product).

![The Logs page with App, Flow, and Status filters applied and several log rows visible](/files/mkr48tpb1iDk5UPqscul)

## When you'd use it

Use this when:

* The Dashboard shows active errors and you want to find out what went wrong.
* A record (an order, a product, a stock update) didn't appear where you expected it.
* You want to check the history of a specific sync flow.

## Before you start

* Any team member with IDC access can view logs.
* At least one app must be installed and active. See [Apps & Marketplace](/idc/idc-core/apps.md).
* To reprocess or bulk-update records, you need integration admin access.

## Step by step

### Find the records you're looking for

1. Click **Logs** in the left menu.
2. In the **App** dropdown, select the app you want to review. The table will stay empty until you pick one.
3. Use the **Flow** dropdown to narrow to a specific sync (for example, "Orders to NetSuite"), or leave it on **All Flows** to see everything.
4. Use the **Status** dropdown to filter by outcome. Choose **Error** to focus on failed records, or leave it on **All statuses** to see the full picture.
5. Use the date range controls to limit results to a specific time window. The table updates automatically as you change any filter.

   > **Note:** When viewing All Flows, the page shows up to 50 of the most recent records. If you need to find something specific, narrow your filters.

### Investigate a record

6. Find the row you want to look at. The **Error** column shows a short description of what went wrong.
7. Click the **expand icon** on the left of the row to open the full details. You'll see:

   * **Request** — what IDC sent to the other system.
   * **Response** — what the other system replied with.

   The response message usually contains the clearest explanation of the error.

   ![A log row expanded to show the full Request and Response details](/files/sKrr1nNzJTAeAjfrXC7l)

### Fix a failed record

8. To retry a single record immediately, click **Reprocess** on the right side of the row. IDC will attempt the sync again and update the status.
9. To update the status of a single record without reprocessing, click the **Status** dropdown in that row and choose a new value — for example, **Ignore** to dismiss a record you don't need to action.

### Bulk-update multiple records

10. Check the boxes on the left of the rows you want to act on (or click **Select All**), then use the toolbar buttons:
    * **Mark Pending** — queues the selected records to be retried on the next scheduled run.
    * **Mark Success** — marks them as resolved without reprocessing.
    * **Mark Ignore** — dismisses them from your error count.

## What success looks like

* You can see the error message and understand what went wrong.
* After clicking **Reprocess**, the row's status changes to **Success**.
* Your **Active Errors** count on the [Dashboard](/idc/idc-core/dashboard.md) drops after you resolve or ignore the affected records.

## Common issues

* **"Select an app to view logs" appears.** You haven't picked an app yet — choose one from the **App** dropdown.
* **"No records found" after filtering.** Try widening your filters: set **Status** back to "All statuses" or **Flow** back to "All Flows".
* **A reprocessed record stays on Error.** The underlying issue (missing data, a connection problem) needs to be fixed first. Read the **Response** in the expanded row for clues, then contact your integration admin if you're unsure.
* **You can't find a record you expected to see.** Check that you selected the right **App** and **Flow**, and that the record was actually processed today. Older records may not appear if the page limit has been reached — narrow your filters to surface them.

## Related

* [Dashboard](/idc/idc-core/dashboard.md) — the starting point for spotting errors.
* [Apps & Marketplace](/idc/idc-core/apps.md) — check whether an app is active if no logs are appearing.
* [Inventory](/idc/idc-core/inventory.md) — inventory-specific sync history and adjustments.


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