# Install the SuiteApp

## What it is

Installing IDC adds the In8Sync DirectConnect SuiteApp to your NetSuite account. This is a one-time setup performed by a NetSuite administrator. Once installed, the IDC dashboard is accessible from within NetSuite and your team can begin connecting integrations.

## When you'd use it

Do this once, when your organization is setting up IDC for the first time. If you're upgrading an existing installation, see instead.

## Before you start

* You need **Administrator** role access in NetSuite.
* Your organization must have an active IDC subscription. Contact In8Sync if you need to confirm your subscription.

## Step by step

### Install the SuiteApp

1. Log in to NetSuite as an Administrator.
2. Go to **Customization > SuiteCloud Development > SuiteApp Marketplace**.
3. In the search box, type **In8Sync DirectConnect** and press Enter.

   ![The NetSuite SuiteApp Store search results showing the In8Sync DirectConnect listing](/files/Bx8PmcWfQLzUuBfT1mJo)
4. Click the **In8Sync DirectConnect** listing, then click **Install**. Review the permissions and click **Install** again to confirm.
5. NetSuite will install the SuiteApp in the background. You'll see a confirmation message. The installation may take a few minutes — you can continue working while it completes.

### Verify the installation

6. Go to **Customization > SuiteCloud Development > Installed SuiteApp List** and confirm that **In8Sync DirectConnect** appears with a status of **Installed**.
7. Confirm that the IDC menu or portlet appears in your NetSuite navigation. The exact location depends on your NetSuite role and menu setup.

## What success looks like

* **In8Sync DirectConnect** appears under **Customization > SuiteCloud Development > Installed SuiteApp List** with status **Installed**.
* Integration admins can access the IDC dashboard from within NetSuite.

## Common issues

* **IDC not found in the SuiteApp Store.** Check that you're logged in to the correct NetSuite account. If it still doesn't appear, contact In8Sync to confirm your account has access to the listing.
* **Installation fails or hangs.** Check **Setup > Company > System Status** for any active NetSuite maintenance windows. Retry the installation once the window has passed.
* **SuiteApp installs but IDC dashboard is inaccessible.** Confirm the script deployments are active. See [Initial Setup](/idc/idc-core/overview-1/initial-setup.md).

## Related

* [Initial Setup](/idc/idc-core/overview-1/initial-setup.md) — complete post-installation configuration.
* [Apps & Marketplace](/idc/idc-core/apps.md) — install your first integration.


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