# Support

## What it is

The Support page gives you access to your open IDC support cases through a workspace embedded directly within IDC — no need to switch to a separate system.

![The Support page showing the Your Support Cases card](/files/gseg8JBjt9Ri4NdZ5rTL)

## When you'd use it

Use this when you need to:

* Check on a support request you've already submitted.
* Open a new support case with the In8Sync team.

## Before you start

* Gather the details In8Sync will need: the exact error message (or a screenshot), the steps you've already tried, and the approximate time the issue started.

## Step by step

1. Click **Support** at the bottom of the left menu.
2. Click the **Your Support Cases** card. Your support workspace opens inline on the page.
3.

## What success looks like

* Your support workspace loads and shows your open cases and any replies from the In8Sync team.

## Common issues

* **You don't see any support cases.** Cases are tied to your account. If you've recently joined the team, your admin may need to link your account — contact In8Sync directly to get access set up.

***

## Frequently asked questions

<details>

<summary>Why is my sync showing errors on the Dashboard?</summary>

An error means IDC tried to process a record and something went wrong. Open **Logs** in the left menu, select your app, and filter by **Error** to see which records failed and why. Each log entry includes an error message from the external system. See [Logs](/idc/idc-core/logs.md).

</details>

<details>

<summary>How do I know if my integration is actually running?</summary>

Check the [Dashboard](/idc/idc-core/dashboard.md). The **Flow Performance** table shows the last time each flow ran. If **Last Sync** shows yesterday's date or earlier for a flow that should be running daily, the sync schedule may have a problem — contact your integration admin.

</details>

<details>

<summary>A record didn't sync — how do I find it in the logs?</summary>

Open **Logs**, select the app, and use the **Flow** and **Status** filters to narrow down. If you know roughly when the record should have synced, check around that time. If you can't find it, the record may not have been picked up by IDC at all — contact your integration admin to investigate the sync trigger settings.

</details>

<details>

<summary>Can I manually trigger a sync?</summary>

Whether you can trigger a sync manually depends on how the app is configured. Some apps show a manual trigger option in their settings — if you don't see one, ask your integration admin to trigger a sync or reprocess specific failed records.

</details>

<details>

<summary>What does "Reprocess" do?</summary>

Reprocess tells IDC to immediately retry a failed sync attempt for that specific record. It's useful when the underlying problem has already been fixed and you want IDC to try again without waiting for the next scheduled run. See [Logs](/idc/idc-core/logs.md).

</details>

<details>

<summary>My inventory variance report shows no data — what's wrong?</summary>

Either no inventory integration is installed, or the report hasn't been generated yet. Click **Refresh** to reload the page. If it still shows no data, check with your integration admin that an inventory app is active. See [Inventory](/idc/idc-core/inventory.md).

</details>

<details>

<summary>Why is a settlement stuck on "Processing" for a long time?</summary>

Click **Refresh** to check whether the status has updated. If it's still queued after several minutes, ask your integration admin to click **Process Summary & Transactions + Match** again. If it remains stuck, contact In8Sync support through [Support](/idc/idc-core/support.md).

</details>

<details>

<summary>I don't understand a term I'm seeing — where can I look it up?</summary>

See the [Glossary](/idc/getting-started/glossary.md) for a full list of IDC terms and what they mean.

</details>

## Related

* [Troubleshooting](/idc/idc-core/troubleshooting.md) — self-service fixes for common problems before contacting support.


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