# Customer Export

## What it does

This flow exports NetSuite customers to Lightspeed X-Series so they appear in your Lightspeed POS system and ecommerce platform. When you create a customer in NetSuite, IDC sends their contact info, addresses, and preferences to Lightspeed. Updates to customer records are also synced.

## Direction

**NetSuite → Lightspeed X-Series**

## When it runs

Configure when this flow runs in [Triggers](/idc/idc-core/apps/triggers.md). Most setups trigger this flow when a customer is created or modified in NetSuite. See [Configure a Flow](/idc/idc-core/apps/configure-flow.md) for a step-by-step walkthrough.

## Settings

This flow has no additional settings. It runs automatically once the connection is set up.

## Default field mappings

| NetSuite field      | Lightspeed field                  |
| ------------------- | --------------------------------- |
| Entity ID           | Customer Code                     |
| First Name          | First Name                        |
| Last Name           | Last Name                         |
| Company Name        | Company Name                      |
| Email               | Email                             |
| Phone               | Phone                             |
| Mobile Phone        | Mobile                            |
| Fax                 | Fax                               |
| Billing Address     | Postal Address (all components)   |
| Shipping Address    | Physical Address (all components) |
| Subscription Status | Do Not Email                      |

You can add or modify these mappings to include custom fields. See [Field Mappings](/idc/idc-core/apps/field-mappings.md).

## Use cases

* **Creating customers in Lightspeed from NetSuite:** When a customer is added in NetSuite, they automatically appear in Lightspeed POS for the next sale.
* **Syncing customer preferences:** If you capture subscription preferences or contact restrictions in NetSuite, map them to Lightspeed's do-not-email or do-not-call fields.
* **Multi-channel customer experience:** Keep the same customer record across POS, ecommerce, and NetSuite so transactions are consistent everywhere.

## Common issues

| Symptom                                          | What to try                                                                                                                         |
| ------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------- |
| Customer not appearing in Lightspeed             | Check the activity log for validation errors. Verify that the customer's Entity ID is not blank and is unique.                      |
| Lightspeed shows "Customer already exists" error | The customer code already exists in Lightspeed. Check that you're not creating duplicate records — update the existing one instead. |
| Addresses not syncing correctly                  | Verify that your address fields in NetSuite (shipping vs. billing) match the mapping. Check that country codes are valid.           |


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