# Fulfillment Export

## What it does

The Fulfillment Export flow reads item fulfillments (shipments) from NetSuite and sends them to Shopify, updating the order's fulfillment status and notifying customers about tracking information. Once you mark an item fulfillment as shipped in NetSuite, IDC automatically syncs it to Shopify with the appropriate fulfillment status.

## Direction

**NetSuite → Shopify**

## When it runs

This flow is triggered when you create or update an item fulfillment record in NetSuite. You can also schedule it to run on a recurring basis to catch any fulfillments that were created outside of IDC. See [Configure a Flow](/idc/idc-core/apps/configure-flow.md) for scheduling details.

## Settings

This flow has no additional settings. It runs automatically once the connection is set up.

## Default field mappings

Field mappings for this flow are pre-configured to map NetSuite item fulfillment data (items, quantities, tracking) to Shopify fulfillment format. The mappings are managed by IDC's custom logic. If you need to customize how fulfillment data is mapped, contact In8Sync support.

## Use cases

* **Keep customers informed:** Once item fulfillments are marked as shipped in NetSuite, IDC automatically updates Shopify, which then sends shipping notifications to customers.
* **Maintain accurate fulfillment status:** Sync fulfillments on a regular schedule (e.g., every 2 hours) to ensure Shopify always shows the latest shipment status.

## Common issues

| Symptom                            | What to try                                                                                                                                                                      |
| ---------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Fulfillments don't sync to Shopify | Check that the flow is enabled. Verify that the item fulfillment record was created correctly in NetSuite with the linked sales order. Check the flow's activity log for errors. |
| Wrong order is updated in Shopify  | Verify that the item fulfillment's sales order is linked to the correct Shopify order (check the Shopify order ID on the sales order).                                           |


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