# Item Export

## What it does

The Item Export flow reads inventory items from NetSuite and sends them to Shopify as products and variants. You can export product names, descriptions, prices, images, and other attributes. IDC creates new products in Shopify or updates existing ones based on matching. This keeps your Shopify store catalog in sync with your NetSuite inventory.

## Direction

**NetSuite → Shopify**

## When it runs

This flow is triggered when you create or modify an inventory item in NetSuite. You can also schedule it to run periodically (e.g., daily) to sync price or image updates. See [Configure a Flow](/idc/idc-core/apps/configure-flow.md) for scheduling details.

## Settings

| Setting                                            | What it does                                                                                                                                                                           |
| -------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **NetSuite currency for syncing product price**    | The currency ID in NetSuite from which to pull product prices for export. For example, "1" for USD.                                                                                    |
| **NetSuite price level for syncing product price** | The price level in NetSuite to use when exporting item prices. For example, "1" for base price.                                                                                        |
| **Image fields**                                   | A comma-separated list of NetSuite fields containing product image URLs. For example, "image,image2,image3". The order matters — the first field becomes the primary image in Shopify. |
| **Image alt text fields**                          | A comma-separated list of NetSuite fields containing alt text for the images. Must match the order and count of the image fields above.                                                |

## Default field mappings

Field mappings for this flow are pre-configured to map NetSuite item fields (name, price, description) to Shopify product format. Mappings are managed by IDC's custom logic. If you need to customize mappings, contact In8Sync support.

## Use cases

* **Sync product catalog:** Export all items from NetSuite to Shopify on a schedule to keep your product catalog up to date.
* **Update pricing:** Configure a price level in the settings and schedule the flow to run daily so price changes in NetSuite are reflected in Shopify within 24 hours.
* **Manage images:** Configure the Image Fields setting to export product images stored in NetSuite to Shopify.

## Common issues

| Symptom                     | What to try                                                                                                                                                           |
| --------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Items don't sync to Shopify | Check that the flow is enabled and scheduled (or triggered when items are saved). Verify the NetSuite connection is active. Check the flow's activity log for errors. |
| Prices are wrong in Shopify | Verify the "NetSuite currency for syncing product price" and "NetSuite price level for syncing product price" settings match where your prices are stored.            |
| Images aren't exported      | Check that the "Image fields" setting contains the correct NetSuite field names where image URLs are stored. Verify the URLs are public and accessible.               |


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