# Help Center

The Help Center provides quick access to guides, support resources, and contact options directly within the <code class="expression">space.vars.productName</code> application.

## Accessing Help Center

{% stepper %}
{% step %}

### Open the NetSuite Admin view

Switch to **NetSuite Admin** in <code class="expression">space.vars.productName</code>.
{% endstep %}

{% step %}

### Click Help Center

**Help Center** is at the bottom of the left sidebar.
{% endstep %}
{% endstepper %}

## What's available

The Help Center displays a set of resource cards:

| Card                         | What it does                                                                                                   |
| ---------------------------- | -------------------------------------------------------------------------------------------------------------- |
| **Your Support Cases**       | Click into the card to open the support-cases workspace inside the Help Center and review your active requests |
| **Getting Started with BRM** | Click **Read More** to open the basics-of-BRM guide                                                            |
| **User Management Guide**    | Click **Read More** to open the guide on managing users and permissions                                        |
| **Workflow Automation**      | Click **Read More** to open the guide on setting up automated workflows                                        |
| **Reporting and Analytics**  | Click **Read More** to open the guide on understanding your business metrics                                   |
| **Contact Us**               | Click to open the In8Sync support portal in a new tab                                                          |

## Getting support

If you need assistance beyond what the documentation covers:

1. Check the [Troubleshooting](/netsuite-admin-guide/common-issues.md) section for common issues and solutions.
2. Use the **Contact Us** card in Help Center to open the support contact page.
3. For urgent issues, refer to your service agreement for escalation paths.

## Reporting issues

When reporting an issue, it helps to include:

* The version of <code class="expression">space.vars.productName</code> you're running (shown at the bottom of the Help Center and Dashboard pages, e.g. Version 2.10.12)
* The subsidiary and user account affected
* Steps to reproduce the issue
* Any error messages displayed

## Related Pages

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Common Issues</strong></td><td>Common issues and how to resolve them.</td><td><a href="/pages/Aia6hkePwNAuCJD6gas2">/pages/Aia6hkePwNAuCJD6gas2</a></td></tr><tr><td><strong>Getting Support</strong></td><td>How to contact the support team.</td><td><a href="/pages/uHpnyiuuol07DcfovUuz">/pages/uHpnyiuuol07DcfovUuz</a></td></tr><tr><td><strong>Licensing &#x26; Activation</strong></td><td>Information about your licence and account.</td><td><a href="/pages/P0U5czspq0PSzkfYiROu">/pages/P0U5czspq0PSzkfYiROu</a></td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.in8sync.com/netsuite-admin-guide/help-center.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.