# Give User Access

Give User Access is how you grant a NetSuite entity (employee, customer, contact, vendor, or partner) access to the <code class="expression">space.vars.productName</code> portal. Until this step is completed, the entity exists in NetSuite but can't log in to the portal.

## Accessing Give User Access

{% stepper %}
{% step %}

### Open the NetSuite Admin view

Switch to **NetSuite Admin** in <code class="expression">space.vars.productName</code>.
{% endstep %}

{% step %}

### Open Users

Click **Users** in the left sidebar.
{% endstep %}

{% step %}

### Click Give User Access

The **Give User Access** button is at the top right of the Users page.
{% endstep %}
{% endstepper %}

## Granting access

{% stepper %}
{% step %}

### Search for the entity

Search by name or email.
{% endstep %}

{% step %}

### Select the entity

Pick the entity from the search results.
{% endstep %}

{% step %}

### Assign a Role

Choose the **Role** that determines what the user can see and do in the portal.
{% endstep %}

{% step %}

### Confirm

Confirm to grant access. The user will receive login credentials or can log in using their existing NetSuite credentials, depending on your authentication setup.
{% endstep %}
{% endstepper %}

## Access methods

| Method                          | How it works                                                                                                                                                |
| ------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Standard (email + password)** | <code class="expression">space.vars.productName</code> sends an invitation email with a login link.                                                         |
| **SSO**                         | User logs in via your identity provider (e.g. Azure AD, Okta). See [SSO Setup](/netsuite-admin-guide/overview-3/sso-setup.md).                              |
| **PIN**                         | For POS terminals: user selects their name and enters a PIN instead of a password. See [Managing PIN Codes](/netsuite-admin-guide/overview-3/pin-codes.md). |

## Who can be given access

Any entity in NetSuite that <code class="expression">space.vars.productName</code> supports:

| Entity type  | Portal role                                        |
| ------------ | -------------------------------------------------- |
| **Employee** | Internal staff: cashiers, managers, sales reps     |
| **Customer** | External customers: B2B or B2C buyers              |
| **Contact**  | Individual contacts linked to a customer or vendor |
| **Vendor**   | Suppliers needing portal access                    |
| **Partner**  | Partners with their own portal view                |

## Tips

* Assign the correct role when granting access. Roles determine which workflow and modules the user sees; the wrong role is the most common setup mistake.
* For bulk access provisioning, work with your NetSuite administrator to set the **Portal Access** checkbox (`custentity_brm_access`) on multiple records at once.
* If a user doesn't receive their invitation email, check their email address in NetSuite and ensure it's correct.

## Related Pages

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Manage Users</strong></td><td>View and manage users who already have access.</td><td><a href="/pages/Ne0wIBo3eeULn1aVoOBS">/pages/Ne0wIBo3eeULn1aVoOBS</a></td></tr><tr><td><strong>Modify Role</strong></td><td>Change the role of an existing user.</td><td><a href="/pages/g1LwmYH3nQ0GkutLr4cZ">/pages/g1LwmYH3nQ0GkutLr4cZ</a></td></tr><tr><td><strong>SSO Setup</strong></td><td>Configuring single sign-on authentication.</td><td><a href="/pages/4HYFjCsncL5C3Sqevet1">/pages/4HYFjCsncL5C3Sqevet1</a></td></tr><tr><td><strong>Managing PIN Codes</strong></td><td>Setting up PINs for POS users.</td><td><a href="/pages/XxScZOrnHkAvvRYFkoN0">/pages/XxScZOrnHkAvvRYFkoN0</a></td></tr></tbody></table>


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