# Modify Role

The Modify Role action lets you change the <code class="expression">space.vars.productName</code> role assigned to one or more existing users. Roles control what a user can see and do in the portal; changing a role takes effect immediately.

## Accessing Modify Role

{% stepper %}
{% step %}

### Open the NetSuite Admin view

Switch to **NetSuite Admin** in <code class="expression">space.vars.productName</code>.
{% endstep %}

{% step %}

### Open Users

Click **Users** in the left sidebar.
{% endstep %}

{% step %}

### Click Modify Role

The **Modify Role** button is at the top right of the Users page.
{% endstep %}
{% endstepper %}

## Changing a user's role

{% stepper %}
{% step %}

### Select the user(s)

On the Users page, tick the checkbox next to the user (or users) whose role you want to change.
{% endstep %}

{% step %}

### Open Modify Role

Click **Modify Role**.
{% endstep %}

{% step %}

### Pick the new role

Select the new role from the dropdown.
{% endstep %}

{% step %}

### Confirm

Confirm the change. The updated role applies immediately; the user will see the new workflow the next time they log in or refresh the portal.
{% endstep %}
{% endstepper %}

## What roles are available

Roles are defined and managed in NetSuite under the <code class="expression">space.vars.productName</code> custom records. The roles available in the dropdown reflect those that have been set up for a specific subsidiary.

Common roles include:

| Role              | Typical use                                             |
| ----------------- | ------------------------------------------------------- |
| **Cashier**       | POS operator: processes sales and payments              |
| **Store Manager** | Supervisory access: reports, overrides, user management |
| **B2B**           | Business buyer: places orders via the portal            |
| **B2C**           | Individual consumer: self-service ordering              |
| **Finance**       | Accounts and payment-focused access                     |
| **Sales Rep**     | Sales-focused portal access                             |

## Tips

* You can select multiple users and change their role in one step.
* If a user's role is changed while they're actively logged in, the change takes effect when they next navigate to a new page or log back in.
* Assigning an incorrect role is the most common reason a user sees the wrong portal; always double-check after giving access to a new user.

## Related Pages

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Manage Users</strong></td><td>View and manage the full user list.</td><td><a href="/pages/Ne0wIBo3eeULn1aVoOBS">/pages/Ne0wIBo3eeULn1aVoOBS</a></td></tr><tr><td><strong>Give User Access</strong></td><td>Granting access to new users.</td><td><a href="/pages/kj0wIYbCw5oo477q39gd">/pages/kj0wIYbCw5oo477q39gd</a></td></tr><tr><td><strong>Default Workflows</strong></td><td>How roles connect to workflows.</td><td><a href="/pages/NuNR9Ssy8uVrqIkLMt3v">/pages/NuNR9Ssy8uVrqIkLMt3v</a></td></tr><tr><td><strong>Users Overview</strong></td><td>Overview of user and access management.</td><td><a href="/pages/VstrcxnPHJoNofmk5i1Y">/pages/VstrcxnPHJoNofmk5i1Y</a></td></tr></tbody></table>


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