# Licenses

The Licenses page shows the current licence status for your <code class="expression">space.vars.productName</code> deployment and lets you manage licence activation and renewal.

## Accessing Licenses

{% stepper %}
{% step %}

### Open the NetSuite Admin view

Switch to **NetSuite Admin** in <code class="expression">space.vars.productName</code>.
{% endstep %}

{% step %}

### Open Settings

Click **Settings** in the left sidebar.
{% endstep %}

{% step %}

### Click Licenses

The Licenses page opens.
{% endstep %}
{% endstepper %}

## How licensing works

<code class="expression">space.vars.productName</code> requires a valid licence to operate. Your licence is tied to your NetSuite account and controls which features are available and how many users can access the portals.

## Checking licence status

The Licenses page displays:

| Field                | Description                                    |
| -------------------- | ---------------------------------------------- |
| **Product**          | Name of the product                            |
| **Start & End Date** | When the current licence activates and expires |
| **License Key**      | The licence key that was provided by In8Sync   |
| **Status**           | Active, Expired, or Not Found                  |

If the portal is showing a licence warning, the Licenses page is the first place to check.

## Activating a licence

If you have a new licence key from In8Sync:

{% stepper %}
{% step %}

### Open the Licenses page

**Settings > Licenses** in the NetSuite Admin view.
{% endstep %}

{% step %}

### Enter the licence key

Paste the key into the provided field.
{% endstep %}

{% step %}

### Click Validate License

The system validates the key and updates the status display.
{% endstep %}
{% endstepper %}

## Renewing a licence

When your licence is approaching expiry:

1. Contact In8Sync to arrange renewal.
2. You'll receive a new licence key.
3. Enter it on the Licenses page or in the BRM Setting record.
4. The new licence takes effect immediately.

{% hint style="info" %}
Set a reminder 30 days before expiry to avoid any interruption to service.
{% endhint %}

## Licence issues

| Error                       | Resolution                                                            |
| --------------------------- | --------------------------------------------------------------------- |
| **"License not found"**     | Check that the licence key was entered correctly with no extra spaces |
| **"License expired"**       | Contact In8Sync to renew                                              |
| **"Feature not available"** | The feature may not be included in your licence tier: contact In8Sync |
| **Portal not loading**      | Confirm the BRM Setting record exists and the licence key is saved    |

## Related Pages

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Licensing &#x26; Activation</strong></td><td>The post-install activation flow that's referenced from the Dashboard.</td><td><a href="/pages/P0U5czspq0PSzkfYiROu">/pages/P0U5czspq0PSzkfYiROu</a></td></tr><tr><td><strong>Account</strong></td><td>Account-level details.</td><td><a href="/pages/BEkAxbCmXXOz6DxTx1kf">/pages/BEkAxbCmXXOz6DxTx1kf</a></td></tr><tr><td><strong>Billing</strong></td><td>Subscription and billing management.</td><td><a href="/pages/YQJSV7Jfff0PlNJebBNv">/pages/YQJSV7Jfff0PlNJebBNv</a></td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.in8sync.com/netsuite-admin-guide/overview-4/licenses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.