# Updating SphericalBRM + POS

This guide walks you through checking for updates and installing them.

## Checking for available updates

{% stepper %}
{% step %}

### Sign in to NetSuite

Log in with your **Administrator** role.
{% endstep %}

{% step %}

### Open SuiteApps

Click **SuiteApps** in the top navigation to open the SuiteApps marketplace.
{% endstep %}

{% step %}

### Find <code class="expression">space.vars.productName</code>

Locate <code class="expression">space.vars.productName</code> in your list of installed SuiteApps. You can search for it or filter to "Installed" SuiteApps.
{% endstep %}

{% step %}

### Check for an available update

If a new version is available, the SuiteApp shows an **Update Available** indicator. The currently installed version is shown alongside the SuiteApp.
{% endstep %}
{% endstepper %}

## Before updating

### 1. Review the release notes

In8Sync provides release notes for each update. Review them to understand:

* What new features are included
* What bugs have been fixed
* Whether any action is needed after the update (such as configuring a new setting)

### 2. Test in Sandbox (recommended)

If you have a Sandbox environment:

{% stepper %}
{% step %}

### Install the update in Sandbox first

Use the steps below in your Sandbox account.
{% endstep %}

{% step %}

### Test key portal functions

Login, catalog browsing, order creation, POS operations.
{% endstep %}

{% step %}

### Verify customisations

Confirm your customisations still work correctly.
{% endstep %}

{% step %}

### Then update Production

Only proceed once Sandbox testing passes.
{% endstep %}
{% endstepper %}

### 3. Notify your team

Let portal users know that:

* An update will be applied at a specific date and time.
* The portal may be briefly unavailable during the update.
* They should save any in-progress work before the update window.

## Installing an update

{% stepper %}
{% step %}

### Open SuiteApps

Click **SuiteApps** in the top navigation.
{% endstep %}

{% step %}

### Open <code class="expression">space.vars.productName</code>

Find <code class="expression">space.vars.productName</code> in your installed SuiteApps and click into it.
{% endstep %}

{% step %}

### Click Update

Click the **Update** button on the SuiteApp's page.
{% endstep %}

{% step %}

### Review the changes

Check the update details and the list of changes included in this version.
{% endstep %}

{% step %}

### Confirm the update

Click **Update** (or **Install Update**) to begin. The update typically takes 5–20 minutes; don't navigate away while it's running.
{% endstep %}
{% endstepper %}

## After updating

### Verify the installation

1. Open **SuiteApps** from the top navigation
2. Find <code class="expression">space.vars.productName</code> and confirm the version number has changed to the new version
3. Verify the status shows **Installed**

### Test portal functions

Log in to the portal and test key operations:

* [ ] Portal loads without errors
* [ ] Users can log in
* [ ] Catalog displays products correctly
* [ ] Order creation works
* [ ] POS functions work (if applicable)
* [ ] Reports load correctly

### Check for new settings

Review the release notes for any new settings that need to be configured. You may need to:

* Update the BRM Setting record with new configuration options
* Configure new features in the Admin Portal
* Assign new permissions to roles if new features were added

## Rolling back an update

If an update causes problems:

1. Open **SuiteApps** from the top navigation
2. Find <code class="expression">space.vars.productName</code> and click into it
3. Check if a rollback option is available (this depends on the update type)
4. If rollback is available, click **Uninstall** or **Revert** to go back to the previous version

{% hint style="warning" %}
Not all updates can be rolled back automatically. If you encounter issues after an update that can't be reverted, contact In8Sync support immediately for assistance.
{% endhint %}

## Update schedule

In8Sync releases updates periodically. To stay informed:

* Check the SuiteApps list regularly for available updates
* Subscribe to update notifications from In8Sync (if available)
* Contact In8Sync to ask about upcoming releases

## Related Pages

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Sandbox vs. Production</strong></td><td>How to use environments to test updates safely.</td><td><a href="/pages/efQ1tLENeYh7rx37MGd2">/pages/efQ1tLENeYh7rx37MGd2</a></td></tr><tr><td><strong>Updates Overview</strong></td><td>How updates work and the best practices for applying them.</td><td><a href="/pages/U0u0lVleIYMP9ZlbTAui">/pages/U0u0lVleIYMP9ZlbTAui</a></td></tr><tr><td><strong>Installation Issues</strong></td><td>Troubleshoot if an update fails to apply.</td><td><a href="/pages/zZmidmc4xfYsuugK4Btq">/pages/zZmidmc4xfYsuugK4Btq</a></td></tr></tbody></table>


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