# Licensing & Activation

After installing <code class="expression">space.vars.productName</code>, you need to activate your license before the portals will function. This guide explains how licensing works and how to manage it.

## How Licensing Works

<code class="expression">space.vars.productName</code> requires a valid license to operate. Your license is tied to your NetSuite account and determines which features are available and how many users can access the portals.

You should have received a license key from In8Sync when you purchased <code class="expression">space.vars.productName</code>. If you don't have one yet, contact In8Sync support.

## Activating Your License

{% stepper %}
{% step %}

### Sign in to NetSuite

Log in with your **Administrator** role.
{% endstep %}

{% step %}

### Open the <code class="expression">space.vars.productName</code> Dashboard

Go to <code class="expression">space.vars.productName</code> **> Dashboard > Dashboard**.
{% endstep %}

{% step %}

### Open Licenses

On the left sidebar, go to **Settings > Licenses**.
{% endstep %}

{% step %}

### Enter and validate the license key

Paste the license key from In8Sync, then click **Validate License**. The system validates the key and shows the license status.
{% endstep %}
{% endstepper %}

![Settings → Licenses page with the Validate License button](/files/N2a1I7izLJnTO76m2DHi)

## What success looks like

After validation, the Licenses page shows your license as active along with its tier and any feature flags it includes. The portals are now ready to serve users.

## Common issues

* **"License not found":** Double-check the license key was entered correctly and matches what In8Sync provided.
* **"License expired":** Contact In8Sync to renew your license.
* **"Feature not available":** The feature may not be included in your license tier. Contact In8Sync to discuss an upgrade.
* **Portal not loading after activation:** Check that the BRM Setting record exists and the license key is saved.

For more help, see [Troubleshooting](/netsuite-admin-guide/common-issues.md) or contact In8Sync support.

## Related Pages

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Initial Setup</strong></td><td>The next step after activation: configure your first subsidiary and admin user.</td><td><a href="/pages/jk2RSDopSPOLDZV4nbPw">/pages/jk2RSDopSPOLDZV4nbPw</a></td></tr><tr><td><strong>Settings · Licenses</strong></td><td>License status, key management, and renewals.</td><td><a href="/pages/ErBRmAqpkMmElSNbIwGY">/pages/ErBRmAqpkMmElSNbIwGY</a></td></tr><tr><td><strong>Common Issues</strong></td><td>Quick fixes for typical license and access problems.</td><td><a href="/pages/Aia6hkePwNAuCJD6gas2">/pages/Aia6hkePwNAuCJD6gas2</a></td></tr></tbody></table>


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